Return Policy

RETURN & REFUND POLICY

Bagbasta Industries
Effective Date: October 5, 2026 | Last Updated: October 5, 2026

1. Overview

At Bagbasta Industries we take care to ensure every order reaches you in perfect condition. This policy explains when and how you may request a return, replacement or refund for products purchased from www.bagbastaindustries.shop. By placing an order, you agree to this policy.

2. Return Window

Claims must be reported to us within three (3) days of the delivery date. The delivery date is counted as Day 1. Claims reported after this period will not be accepted.

3. Eligible Claims

You may request a return, replacement or refund only if:

The product is damaged, defective or faulty on arrival
You received a wrong item (different product, design, colour or size from your order)
The order is incomplete (missing items or parts)

4. Mandatory Conditions for Claims

To protect both our customers and our business, all claims must meet both of the following conditions. Claims that do not meet them cannot be accepted.

4.1 Report on the Day of Delivery

You must notify us on WhatsApp on the same day the parcel is delivered, quoting your order number and a short description of the issue.

WhatsApp: [+92 3297761162]

4.2 Unboxing Video (Mandatory)

You must record a complete, continuous and unedited video while opening the parcel. The video must:

Begin before the parcel is opened, showing the sealed package and the shipping label clearly
Show the entire opening process without pauses, cuts or edits
Clearly show the product and the issue (damage, defect, wrong or missing item)
Be sent to us on WhatsApp together with your order number

Please note: Photos alone, edited or incomplete videos, and videos recorded after the parcel has already been opened are not valid proof. Please keep the original packaging, tags and all contents until your claim is resolved.

5. Conditions for Returned Items

Approved returns must be:

Unused, unwashed and in the same condition as received (except for the reported defect)
In the original packaging with all tags, accessories and free items
Returned only after we have reviewed your claim and given you written approval on WhatsApp

Items sent back without approval will not be accepted.

6. Claim Process

Step	Action
1	Record the unboxing video while opening the parcel
2	Message us on WhatsApp the same day with your order number, the video and a description of the issue
3	Our team reviews your claim, usually within 2 working days
4	If approved, we arrange pickup or give return instructions
5	After the item is received and inspected, we process your replacement or refund

7. Replacement and Refund

Replacement: If the item is available, we will send a replacement at no extra cost to you.
Refund: If a replacement is not possible, we will refund the price of the affected item(s).
Refund method: Refunds are issued to your original payment method where possible. For Cash on Delivery orders, refunds are sent by bank transfer, JazzCash or Easypaisa to the account you provide.
Refund timeline: Refunds are processed within 5 to 7 working days after the returned item is received and approved. Delivery charges are non-refundable unless the error was ours.

8. Return Shipping Costs

If the claim is approved because the product was damaged, defective or incorrect, we will bear the return shipping cost. Unapproved returns are sent at the customer's own cost.

9. Non-Returnable Cases

We cannot accept returns or refunds for:

Claims reported after the 3-day period
Claims without a valid unboxing video or without same-day WhatsApp notification
Change of mind, or dislike of the product, unless it differs from the description on the Website
Minor colour variations caused by screen settings or lighting
Damage caused by misuse, improper handling, washing, alteration or normal wear and tear
Items returned without prior approval or without original packaging
Customised or made-to-order products, unless defective (adjust if this does not apply)
Orders refused at the door without a valid reason, or with an incorrect address or unreachable phone number

10. Cancellations

Orders may be cancelled before dispatch by contacting us on WhatsApp or email. Once the order has been handed to the courier, it cannot be cancelled.

11. Our Right to Decline Fraudulent Claims

We reserve the right to decline any claim that appears fraudulent, misleading or inconsistent with our records, including videos that appear edited or do not match the order.